The American Flag Store takes pride in the products we carry and we emphasize quality control at every point in the process. If, however, you receive a product that does not measure up to your standards, you may return it within 10 days for a refund or replacement. Before you return a product to us, you must notify us of the problem and receive authorization and specific directions from us. The product must be in original condition and we suggest you use a method of mailing that will ensure delivery confirmation so as to avoid lost packages. We cannot be responsible for lost items, particularly if you don't follow our instructions. Your credit card will be promptly credited once we receive the item back and inspect it. You may not "chargeback" your card during this period.
Once your order is placed, no refunds of any type are given on flags or any other item that we may distribute free of charge. Once an item has shipped, we have incurred the shipping and handling costs and these fees are not refundable under any circumstances. We will, however, promptly replace any flag or other item that is defective. Simply drop us a note letting us know what is wrong with the flag you received and we'll take it from there.
Customers who provide us with incorrect shipping information and/or whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.
If you receive an item and change your mind about wanting the item, you may return it for a credit (at your expense) as long as it is returned in its original condition. Please email us to obtain an RMA# and a proper return address before shipping anything back to us. No returns can be accepted without an RMA#. Shipping and handling is never refundable and all returns are subject to a 20% restocking fee.
Returned checks or "bounced" checks will result in a $25.00 service fee, which is non-negotiable and payable only through money order or certified check.
We remind our customers several times during the online check-out process and via our packing slips that charges associated with your purchases at The American Flag Store will appear under "The American Flag Store". If you do not recognize these charges when your bill comes in and dispute the charges, we may at our discretion, pass on to you, the $25 fee we are assessed for this action and we will re-bill your card for both this amount and the original charge.
Any outstanding balance on any account must be paid within 30 days of invoice. If balance is not paid in full and we submit your account to collections, you will be accessed a $100 service fee to cover our collection costs.
Most of our flags are shipped via the United Parcel Service (UPS) or the United States Postal Service (USPS), though we do occasionally use a private shipping company for larger items. In all cases, we select the shipping method that will result in the fastest, safest and most efficient delivery of your order. Sometimes, it may take 7 - 10 business days to ship an order, if an item is out of stock or on back order. In most cases, the entire order will be held and shipped together, unless requested otherwise. If an out of stock or back ordered item will not be available for shipment in a reasonable period of time, the rest of your order will be shipped, that item will be removed and a refund will be issued for that item. Though we gladly ship internationally, we cannot be responsible for delays, specifically those associated with gaining customs clearance.
The American Flag Store is not responsible for typographical errors on our site.
The American Flag Store reserves the right to change the terms and conditions of sale at any time.
All sales at The American Flag Store are governed by New Hampshire State law, without giving effect to its conflict of law provisions.
BY PLACING AN ORDER ON THE AMERICAN FLAG STORE, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.
